Shipping Policy
All shears, chunkers, blenders, finishing bits, sharpening and reconditioning with be shipped USPS. Dryer and Clipper Repairs will be shipped either USPS or UPS, whichever is most economical.
UPS:
All other products are shipped UPS Ground unless otherwise requested. Per UPS regulations we ship all packages using their actual weight unless the dimensional weight is heavier.
All UPS shipments are insured up to $100 by default. If you require more insurance, you must request that we declare the entire value of the order. UPS insurance rates are $0.80 for each $100.00 (or portion of $100.00) of the total value declared, with a minimum charge of $2.70. Please note that any shipments that are damaged or lost in transit in which we were not asked to declare value can only be credited up to $100.
Domestic Shipping Options
- Ground
- 3 Day Select
- 2nd Day Air
- Next Day Air Saver
- Next Day Air
International Shipping Options
- Standard
- Worldwide Expedited
- Worldwide Saver
- Worldwide Express
USPS:
Unlike UPS, USPS by default does not include any insurance on their shipments. We are not able to file lost or damage package claims unless you specifically ask us to insure your USPS shipment. If you do not request that we purchase insurance on a USPS shipment and that package is lost or damaged in shipment we will not be able to reimburse you for the cost of the item or shipping.
Insurance Rates for USPS Priority are:
- $0 – $50 = $1.65
- $50.1 – $100 = $2.05
- $100.01 – $200 = $2.45
- $200.01 – $300 = $4.60
- $300.01 – $5000 = $4.60 plus $0.9 per each $100 or fraction thereof
Domestic Shipping Options
- Priority – automatically comes with $50 of insurance for each package
- First Class
- Express
International Shipping Options
- Priority International
- First Class International
- Express International
Damaged or Lost Packages
All damaged or lost packages will be credited once the claims process has been completed. If a customer would still like to receive an item, a new order must be placed. Claims processed can take up to two weeks to be processed by the carrier.
Damaged Packages:
If an order is damaged in transit by UPS or USPS (insured packages) we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped via UPS without declared value can only be credited up to $100. To file a damaged package claim please send an email to CustomerService@PetStoresUSA.com or your account representative with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims can take up to two weeks to be processed by the carrier.
Damaged packages may need to be picked up for inspection, so please have the consignee repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.
- Your Company Name
- Your Order Number
- The item(s) that is damaged
- The tracking number or delivery confirmation number of the shipment
- Details of the damage
- Consignee Name and telephone number
Lost Packages:
If an order is lost in transit by UPS or USPS (insured packages) we will have to file a lost package tracer with the carrier. Lost package tracers can take between 7-10 business days to be completed. The carrier will contact the consignee regarding the missing shipment during the investigation. Lost package tracers can result in the package being located or not, in which case we will be reimbursed for the cost of the item + shipping. At this point, we will issue a credit. Items shipped via UPS without declared value can only be credited up to $100. To file a lost package tracer please send an email to CustomerService@PetStoresUSA.com or your account representative with the information outlined below.
- Your Company Name
- Your Order Number
- The item(s) lost
- The tracking number or delivery confirmation number of the shipment
- Consignee Name and telephone number