All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item’s page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer’s expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchasing. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:
1 – Read and agree to the Returns Policy and Procedure above.
2 – Email: email@example.com – We will need your order number the Item ID number of the product you wish to return and a reason for the return.
Litter Kwitter – Not eligible for return and will not qualify for a credit.
Doggles – Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.
Refused Orders – Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.
Restocking Fee Breakdown
15% Restocking Fee:
Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors
10% Restocking Fee:
All items not listed above are subject to a 10% restocking fee, with acceptation to shears, chunkers & blenders.
If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.
Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher’s items are not eligible to be waived.